1. Introduction
Welcome to Homefurn. These Terms and Conditions govern your use of our website and the submission of requests for quotations through our website.
By accessing or using this website, submitting an RFQ, or providing your information to Homefurn, you agree to these Terms and Conditions. If you do not agree with these terms, please do not use this website.
Homefurn provides furniture, homeware, and related products through a quote-based ordering process. Products displayed on the website are subject to availability, final confirmation, and quotation approval.
2. RFQ-Based Ordering Process
Homefurn operates on a Request for Quotation (RFQ) basis.
When you place an order or submit a request through the website, this does not automatically confirm a final sale. Your submission is treated as a request for Homefurn to prepare a quotation based on the products, quantities, delivery location, and other relevant details provided.
After receiving your RFQ, Homefurn may contact you to confirm:
- Product availability
- Pricing
- Delivery or collection options
- Shipping costs
- Lead times
- Any additional details required to complete the quotation
A final order is only confirmed once Homefurn has issued a quotation and the customer has accepted the quotation according to the payment or approval process provided.
3. Product Information
We aim to ensure that product descriptions, images, pricing indications, sizes, colours, and specifications are as accurate as possible. However, product images and colours may vary slightly depending on screen settings, photography, supplier changes, or manufacturing differences.
Homefurn reserves the right to update product information, pricing, availability, and specifications without prior notice.
Where an error appears on the website, including an incorrect price, product description, or availability status, Homefurn reserves the right to correct the error before confirming any quotation or order.
4. Pricing and Quotations
Any prices displayed on the website are for guidance only unless clearly stated otherwise.
Final pricing will be confirmed in the official quotation issued by Homefurn. The quoted price may include or exclude delivery, installation, handling, or other applicable charges depending on the product and customer requirements.
A quotation may be valid for a limited period, which will be stated on the quotation where applicable. If no validity period is stated, Homefurn reserves the right to update or withdraw the quotation before acceptance.
5. Shipping and Delivery Quotes
Shipping or delivery costs are not always calculated automatically on the website.
Where applicable, a shipping quote will be sent along with your RFQ or included in the final quotation. Delivery charges may depend on the delivery location, product size, product weight, courier availability, handling requirements, or other logistical factors.
Delivery timeframes are estimates only and may be affected by stock availability, supplier delays, courier delays, public holidays, or circumstances outside Homefurn’s control.
6. Customer Information and Data Collection
When you submit an RFQ or contact Homefurn through the website, we may collect personal information such as your:
- Name
- Surname
- Email address
- Phone number
- Delivery or location details
- Product interests
- RFQ details
- Any additional information you provide through forms or communication with us
This information is collected so that we can process your RFQ, prepare quotations, communicate with you, provide customer service, and manage possible orders.
Homefurn will process personal information in accordance with applicable South African data protection requirements, including POPIA, which sets conditions for the lawful processing of personal information.
7. Use of Personal Information
Homefurn may use your information to:
- Respond to your RFQ
- Prepare and send quotations
- Confirm product availability
- Arrange delivery or collection
- Communicate about your request or order
- Keep internal records
- Improve our website, services, and customer experience
- Send relevant communication where legally permitted or where you have agreed to receive it
We will not sell your personal information to third parties.
We may share necessary information with trusted service providers, suppliers, couriers, payment providers, or administrative partners where this is required to process your RFQ, quotation, order, or delivery.
8. Customer Responsibilities
When using the Homefurn website, you agree to provide accurate, current, and complete information.
You are responsible for ensuring that the details you submit are correct, including product quantities, contact details, delivery address, and any special requirements.
Homefurn will not be responsible for delays, incorrect quotations, failed delivery, or additional costs caused by incorrect or incomplete information provided by the customer.
9. Payment
Payment terms will be provided in the official quotation or invoice.
An order may only be processed once the required payment, deposit, or written approval has been received, depending on the terms issued by Homefurn.
Homefurn reserves the right to withhold products, delivery, or order processing until payment has cleared.
10. Availability and Lead Times
All products are subject to availability.
Some products may be sourced from suppliers or manufactured on order, which may result in varying lead times. Homefurn will make reasonable efforts to communicate expected lead times, but these are estimates and not guarantees unless specifically confirmed in writing.
If a product becomes unavailable after an RFQ or quotation has been submitted, Homefurn may offer an alternative product, revised lead time, or updated quotation.
11. Cancellations, Returns, and Refunds
Cancellation, return, and refund terms may depend on the type of product, whether the product was custom-made, specially ordered, already dispatched, or delivered.
Where applicable, returns and refunds will be handled in line with South African consumer protection requirements. The Consumer Protection Act regulates supplier and consumer rights in relation to goods and services in South Africa.
Custom-made, specially ordered, assembled, used, damaged, or altered products may not be eligible for return unless defective or otherwise required by law.
Customers must contact Homefurn directly to request a cancellation, return, or refund. Homefurn reserves the right to inspect returned goods before approving any refund, replacement, or credit.
12. Defective or Damaged Goods
If goods are received damaged or defective, the customer must notify Homefurn as soon as reasonably possible and provide supporting information, such as photographs, order details, and a description of the issue.
Homefurn will assess the matter and may offer a repair, replacement, refund, or other suitable resolution depending on the circumstances and applicable law.
Damage caused by misuse, incorrect assembly, normal wear and tear, poor maintenance, or customer negligence may not qualify for a refund or replacement.
13. Website Use
You agree not to use this website for unlawful, harmful, fraudulent, or abusive purposes.
You may not attempt to interfere with the website’s security, functionality, forms, data collection systems, or any connected systems.
Homefurn reserves the right to restrict access to the website or refuse service where misuse, fraud, abuse, or suspicious activity is detected.
14. Intellectual Property
All content on this website, including text, images, logos, graphics, product layouts, website design elements, and other materials, belongs to Homefurn or its respective content suppliers unless otherwise stated.
You may not copy, reproduce, modify, distribute, or use website content for commercial purposes without prior written permission from Homefurn.
15. Limitation of Liability
While Homefurn takes reasonable care to keep the website accurate and functional, we do not guarantee that the website will always be error-free, uninterrupted, or fully up to date.
Homefurn will not be liable for any indirect, incidental, or consequential losses arising from the use of this website, reliance on website information, delays, third-party service failures, or technical issues, except where liability cannot be excluded under applicable law.
16. Third-Party Links and Services
The website may contain links to third-party websites, platforms, payment providers, courier services, or external tools.
Homefurn is not responsible for the content, security, policies, or practices of third-party websites or service providers. Customers should review the relevant third-party terms before using those services.
17. Changes to These Terms
Homefurn may update these Terms and Conditions from time to time. The latest version published on the website will apply to your use of the website and any RFQ submitted after the update.
18. Governing Law
These Terms and Conditions are governed by the laws of the Republic of South Africa.
Any disputes arising from the use of this website, RFQs, quotations, or related transactions will be handled in accordance with South African law.
19. Contact Information
For questions about these Terms and Conditions, RFQs, quotations, products, or your personal information, please contact Homefurn at:
Email: Sales@homefurn.co.za
Phone: 043 492-2326
Address: 39a Commercial Rd Arcadia,East London.